Last updated: April 2025 · Effective immediately
At PouchCraft, your privacy is important to us. This policy explains what data we collect, how we use it, and your rights regarding your personal information. By using PouchCraft, you agree to the practices described here.
We collect the following types of information when you use PouchCraft: • Account Information: Name, email address, and password when you register. • Usage Data: Information about how you use the application, including features accessed, export counts, and session duration. • Payment Information: Billing details processed securely by Razorpay. We do not store card numbers or CVVs on our servers. • Device & Log Data: IP address, browser type, operating system, and access timestamps for security and debugging. Importantly, your CSV files and template images are processed entirely in your browser and are never uploaded to or stored on our servers.
We use the information we collect to: • Provide, maintain, and improve the PouchCraft service. • Process payments and send billing-related communications. • Send product updates, feature announcements, and support messages (you may opt out at any time). • Detect and prevent fraud, abuse, and security incidents. • Comply with legal obligations.
We do not sell your personal data. We may share your information only in the following circumstances: • Service Providers: Third-party vendors (e.g., Razorpay for payments, hosting providers) who process data on our behalf under strict confidentiality agreements. • Legal Requirements: When required by law, court order, or governmental authority. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with advance notice.
We retain your account information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., for GST invoice records, which we retain for 7 years as required by Indian tax law).
We implement industry-standard security measures including HTTPS/TLS encryption in transit, bcrypt password hashing, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You have the right to: • Access the personal data we hold about you. • Correct inaccurate data. • Request deletion of your account and associated data. • Withdraw consent for marketing communications. To exercise any of these rights, email us at contact@pouchcraft.in.
We use essential cookies to maintain your login session. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect functionality.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website. Continued use of PouchCraft after changes constitutes acceptance of the updated policy.
For any privacy-related questions, please contact us at: contact@pouchcraft.in PouchCraft, [Your Business Address], India