Refund Policy

Export activity disqualifies you from a refund

Every export (PNG, JPG, PDF, ZIP) and every template action is time-stamped and logged against your account. If our records show even one export or template created, a refund will not be issued — regardless of the plan type, the number of exports, or the reason given. This policy exists to prevent misuse of the service.

• Yearly plan purchased within 7 days AND you have not generated any exports — full refund, no questions asked.
• You were charged twice for the same billing period (duplicate charge).
• A confirmed technical issue on our end prevented you from using PouchCraft and our team could not resolve it within 5 business days.
• Your account was accessed without your consent (subject to investigation).

• You have generated even a single export (PNG, JPG, PDF, or ZIP) — export activity is logged and confirms usage of the service. No exceptions.
• You have created, saved, or edited one or more label templates — template activity confirms the service was used.
• Monthly plan payments — monthly plans are non-refundable but you can stop renewing at any time.
• Refund requested after the 7-day window on yearly plans.
• Change of mind after using the service.
• Partial months — we do not pro-rate unused time.
• Starter (Free) plan — no payment was made.
• Accounts terminated for abuse or violation of our Terms of Service.

• Evaluated case-by-case within 14 days of request.
• Export and usage logs will be reviewed as part of the evaluation.
• Reach us on WhatsApp or email contact@pouchcraft.in with your payment ID.
• We will always try to find a fair resolution where no service was actually used.

How to request a refund

The fastest way is to message us on WhatsApp — we typically respond within a few hours. Alternatively, email contact@pouchcraft.in with the subject "Refund Request" and include: • Your registered email address • The Razorpay payment ID (starts with pay_) • A brief reason for the refund Please note: we will check your account's export and usage logs before approving any refund. If any export has been generated or any template has been created, the request will be declined. We will respond within 2 business days.

How to stop your subscription

PouchCraft plans are currently not auto-renewing — you are charged once per billing period and your access runs until that period ends. You do not need to "cancel" anything to stop future charges; simply do not renew when your plan expires. If you are unsure when your plan expires, check your dashboard or message us and we'll confirm.

Refund processing time

Approved refunds are processed within 5–7 business days back to your original payment method (card, UPI, net banking) via Razorpay. Bank processing times may add a few extra days.

International payments

PouchCraft charges in your local currency (USD, GBP, EUR, AUD, CAD, or INR) based on your location. Refunds are issued in the same currency to your original payment method. Any foreign transaction fees charged by your bank are outside our control and cannot be refunded by us.

Please contact us before raising a dispute with your bank

If you think you've been incorrectly charged, message us on WhatsApp or email contact@pouchcraft.in — we'll sort it out quickly, usually within 2 business days. Going straight to a chargeback without contacting us first makes it harder for us to help you and may delay resolution. In cases of disputed chargebacks where export logs confirm usage, we reserve the right to provide those records to our payment processor.